2025 Highlighted Services
ENCOMPASS ADMIN SUPPORT
AI READINESS ASSESSMENT
ENCOMPASS SDK TRANSITION SUPPORT
LEADERSHIP & TALENT OPTIMIZATION
ENCOMPASS ASO OPTIMIZATION
EMERGING TECHNOLOGY INTEGRATION ROADMAP
PROCESS AUTOMATION STRATEGY
BROKER TO BANKER TRANSITION ROADMAP
Ruth Lee, CMB
Executive Strategy Consultant
Ruth Lee is a seasoned mortgage industry leader with over 30 years of experience driving innovation, operational excellence, and executive strategy. As the Founder and CEO of Big Think, Ruth partners with mortgage lenders and fintech firms to deliver transformative solutions in automation, AI readiness, and operational optimization.
A Certified Mortgage Banker and recognized thought leader, Ruth is known for guiding organizations through complex challenges. Her accolades include “Most Powerful Women in FinTech” and “Women with Vision” awards, reflecting her influence as a forward-thinking industry innovator.
In addition to her professional achievements, Ruth is a sought-after speaker, published author, and lifelong advocate for leveraging technology to shape the future of mortgage banking.
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Jaki Fanelli
Automation Architect
A winner of the prestigious Ellie Mae Hall of Fame Award (now the ICE Innovation Award), Jaki Fanelli is a skilled automation architect with extensive expertise in Encompass technology and process optimization. At Big Think, she designs and implements innovative automation strategies, empowering mortgage lenders to enhance efficiency, reduce costs, and streamline operations.
Jaki specializes in Encompass SDK transitions, Automated Service Ordering (ASO) optimization, and workflow automation. With a sharp eye for detail and a deep understanding of system capabilities, she customizes solutions to meet each client’s unique needs, driving measurable improvements in performance and scalability.
Her collaborative approach, technical proficiency, and dedication to client success make Jaki an invaluable partner for organizations seeking to modernize their operations through automation and technology-driven transformation.
What People Say
Consulting
"With years of extensive experience, Ruth is a leading voice in mortgage banking. Her comprehensive knowledge and innovative approach position her as a trusted advisor in the industry's ever-evolving landscape."
Consulting
Specializing in the intersection of mortgage banking and FinTech, Ruth brings a unique perspective to the table. She navigates the dynamic currents of technological advancements and their impact on the banking sector, offering tailored solutions for modern challenges.
Automation
"Jaki’s approach to automation is nothing short of transformative. Her ability to identify pain points and implement precise, impactful solutions has significantly streamlined our processes and boosted our efficiency."